Koi88 Terms and Conditions — Your Rights & Responsibilities

1 Introduction

Welcome to koi88, an online gaming platform operating under a valid and recognized license. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and koi88 ("Company", "we", or "our platform").

This agreement governs the use of the koi88.fun website, the koi88 mobile app, and all services we provide, including casino games, slots, sports, bingo, and all forms of online entertainment available on this platform. This document is to be read together with our Privacy Policy, Responsible Gaming Policy, and any game-specific or promotional rules that may be issued from time to time.

Koi88 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being published on the website. Your continued use of the platform after such amendments constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically.

2 Eligibility & Account Registration

To register and use koi88's services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age or the legal age of majority in your jurisdiction of residence, whichever is higher.
• Not a resident of any territory where online gambling is absolutely prohibited by local law.
• Acting in your own personal capacity and not on behalf of any third party.
• Never declared bankrupt or currently undergoing debt management proceedings under applicable law.
• Never previously had an account terminated by koi88 for fraud, abuse, or breach of terms.

Each individual is only permitted to hold one (1) account only at koi88. Multiple account ownership by a single individual is strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all balances and bonuses without compensation. koi88 reserves the right to employ various technical methods to detect and verify user identities to ensure compliance with this policy.

Upon registration, you are required to provide accurate, complete, and up-to-date information. Details provided, including your full name, date of birth, phone number, email address, and banking details, must be valid and verifiable. koi88 reserves the right to request additional supporting documents at any time as part of the Know Your Customer (KYC) process.

You are solely responsible for maintaining the confidentiality of your account username and password. Any activity occurring under your account is considered your own action, whether or not you authorised it. Please contact our customer support immediately if you suspect unauthorised access to your account.

3 Deposits & Withdrawals

Koi88 supports a wide range of payment methods popular in Malaysia for the convenience of our members. All financial transactions are processed using secure, encrypted payment infrastructure.

Supported Deposit Methods:

• Local bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, Bank Islam, and others)
• Touch 'n Go eWallet and GrabPay digital wallets
• Fast payment method via internet banking and official banking apps

Deposits are typically credited to your account within a few minutes after confirmation from the payment provider. If your deposit has not been credited within 30 minutes, please contact our customer support with proof of the transaction for prompt investigation.

Withdrawal Terms:

• Withdrawals can only be processed to the same payment method used for your original deposit, unless special approval is granted by our finance team.
• You must complete full KYC verification before your first withdrawal can be processed.
• Minimum and maximum withdrawal limits are subject to your chosen payment method and membership tier.
• Withdrawal requests submitted before 5:00 PM Malaysia time are typically processed on the same day.
• Koi88 reserves the right to suspend withdrawals for investigation if any suspicious or unusual activity is detected on an account.

4 Bonuses & Promotions

Koi88 offers a variety of bonuses and promotions from time to time to reward our new and loyal members. All bonuses are subject to wagering requirements (rollover) and specific rules set out for each offer.

• The welcome bonus is exclusively available to new members registering for the first time and making a qualifying initial deposit.
• Each bonus has different rollover requirements — please check the Promotions page for full details on each offer.
• Bonuses cannot be directly converted to cash; they must be played through in accordance with the rollover requirements before withdrawals are permitted.
• Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Koi88 reserves the right to void any bonus obtained through unauthorized means, fraud, or abuse of the promotions system.
• Games that contribute to rollover requirements and each game's contribution percentage are stated in the specific terms of each promotion.

Koi88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. However, any such changes will not affect bonuses that have already been activated and are currently undergoing a valid rollover at the time the change is made.

5 Game Rules & Betting

All games available on the koi88 platform have their own specific rules, accessible directly within the game interface. Players are responsible for understanding the rules of each game before placing any bets.

• All games use a Random Number Generator (RNG) that has been audited and certified by a qualified independent body to ensure genuine fairness and randomness.
• Game outcomes are final once a round or hand is completed. koi88 is not liable for any losses arising from valid game results.
• In the event of a technical disruption during gameplay, affected bets will be settled based on valid server records. koi88's server records are the official and final record in any dispute.
• Bets placed using stolen accounts, unauthorized credit cards, or illegally obtained funds will be voided and reported to the relevant authorities.
• Koi88 reserves the right to limit bet sizes or impose specific limits on any member without being required to provide a reason.

For Live Casino games, decisions made by the dealer are final. Any dispute regarding a game outcome must be reported immediately to customer support, including the time, table name, and round details for investigation.

6 Data Protection & Privacy

Koi88 takes the protection of your personal data seriously. All information you provide to us is collected, stored, and processed in accordance with our Privacy Policy, which can be read in full on the Privacy Policy.

• Your personal information is used solely for account management, transaction processing, identity verification, and service improvement.
• Koi88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Your data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• Koi88 may be required to disclose certain information to regulatory authorities or law enforcement if mandated by applicable law.
• You have the right to request access, correction, or deletion of your personal data, subject to our legal obligations and record retention requirements.

7 Prohibited User Conduct

To maintain a safe, fair, and enjoyable gaming environment for all members, koi88 strictly prohibits the following conduct:

• Using automation software, bots, scripts, or any tools designed to exploit the gaming system or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes, including collusion in poker or multiplayer games.
• Money laundering or processing illegally obtained funds through the koi88 platform.
• Abusing the bonus system, including opening multiple accounts to repeatedly claim new bonuses.
• Harassing, threatening, or abusing any support staff or other members on the platform.
• Attempting to hack, attack, or disrupt koi88's technical infrastructure in any way.

8 Account Suspension & Termination

Koi88 reserves the right to suspend or terminate any account at any time for reasonable cause, including but not limited to breaches of these Terms and Conditions, fraudulent activity, or at the request of a competent authority.

You may also close your account at any time by contacting our customer support team. Prior to closure, all eligible balances (subject to any outstanding rollover requirements) will be returned to you via the same payment method used for your last deposit.

• Accounts inactive for 12 consecutive months may be subject to a monthly administrative fee or termination at koi88's discretion.
• If your account is terminated due to fraud or a serious breach of terms, all funds in the account may be forfeited without compensation.
• You may appeal any account termination decision by contacting our support team within 30 days of the termination notice date.

9 Liability Limits

Koi88 provides its platform on an "as-is" basis. While we make every effort to ensure a continuous and error-free service, we cannot guarantee that the platform will always be free from technical disruptions, delays, or errors beyond our control.

• Koi88 is not liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use our platform.
• Koi88's total liability to you shall not exceed the net deposits you made in the 12 months preceding the claim.
• Koi88 is not liable for any losses arising from internet connection failures, third-party service provider disruptions, or natural disasters beyond our control.
• Players are fully responsible for their own wagering decisions. Play at your own risk.

10 Amendment of Terms

Koi88 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. The latest version will always be available on this page with a clear update date.

It is your responsibility as a user to review this page periodically to ensure you remain compliant with the latest version of our Terms and Conditions. Continued use of the koi88 platform following any amendment constitutes your acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of koi88's services, our team is ready to assist you through the following channels:

• Live Chat 24/7 directly from the koi88.fun website or the koi88 mobile app
• Support email: [email protected] (responses within 24 hours on business days)
• Page FAQ we have answers to the most frequently asked questions

We are committed to resolving every enquiry and complaint fairly, transparently, and in a timely manner. Your satisfaction and trust are koi88's top priorities.