Koi88 is fully committed to protecting the privacy and security of your personal information. This Privacy Policy clearly explains how we collect, use, store and protect your data as a player on our platform.
We invest in world-class security infrastructure to ensure your privacy is protected at all times.
All data transmitted between your device and koi88 servers is protected by 256-bit SSL encryption. Sensitive information such as bank details and passwords is never stored in plain text.
Koi88 does not sell, rent or trade your personal information to any third party for commercial purposes. Your data belongs to you — not to us as a business asset.
Identity verification documents you submit for the KYC process are stored in a controlled environment and accessible only by authorised personnel. Documents are deleted once verification is complete.
Koi88's server infrastructure is monitored around the clock by an experienced cybersecurity team. Regular security testing is conducted to detect and address vulnerabilities before they can be exploited.
Access to members' personal data within koi88's internal systems is restricted on a need-to-know basis. All access is logged and audited regularly to prevent internal misuse.
You have the right to review, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request within the stipulated timeframe.
Koi88 takes user privacy extremely seriously. As an online gaming platform serving players in Malaysia, we understand that your trust is the most valuable asset we hold. This Privacy Policy is designed to give you a clear and transparent understanding of our data handling practices.
This document outlines the types of personal information we collect when you register and use koi88's services, how that information is used to enhance your gaming experience, who may have access to it, and what rights you hold regarding your personal data.
This Privacy Policy is to be read together with koi88's Terms and Conditions and our Responsible Gaming Policy. These three documents form the complete agreement between you and the koi88 platform. If you have any questions after reading this policy, our support team is available at all times via Live Chat or email.
To provide a safe, responsible and personalised service, koi88 collects several categories of information from users of our platform. This information is divided into two main sources:
A. Information You Provide Directly
B. Information Collected Automatically
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, IC number, date of birth | KYC & Age Verification |
| Contact Data | Email, phone number | Communication & Account Security |
| Financial Data | Bank account number, e-wallet | Payment processing |
| Technical Data | IP, browser, OS | Security & Fraud Detection |
| Usage Data | Game history, session logs | Service improvement |
Every piece of information we collect is used for specific, legitimate and necessary purposes. koi88 does not use your data beyond the scope stated in this policy without obtaining your consent first.
Koi88 does not sell your personal data to any party under any circumstances. However, in the normal course of business operations, certain information may need to be shared with the following parties for legitimate and limited reasons:
All third parties that receive your data from koi88 are required to comply with data protection standards equal to or higher than our own. Legally binding data processing agreements are signed with every service provider before any data sharing takes place.
Protecting your personal information from unauthorised access, loss, or disclosure is koi88's highest priority. We implement multiple layers of technical and organisational security controls to achieve this:
While we implement these comprehensive security measures, no system can be guaranteed 100% safe from all threats. We encourage you to take security precautions on your end as well — including using a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone.
Koi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help us recognise you during subsequent visits.
Types of Cookies We Use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the koi88 platform.
Koi88 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws and regulations.
Once the specified retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.
As a koi88 platform user, you hold important rights regarding your personal data under applicable data protection laws. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of the personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data we hold.
Request deletion of your personal data, subject to legal retention obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format that can be reused by other services.
Request restriction of your data processing while a dispute or review is in progress.
To exercise any of the above rights, please contact the koi88 support team via Live Chat or email at [email protected]. We will process your request within 30 business days of receipt.
Koi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we handle your data.
Any material changes will be communicated to you via your registered email or a prominent notice on the koi88 platform homepage at least 14 days before the changes take effect. For minor amendments that do not affect your fundamental rights, the latest version will be updated on this page with a new review date.
Your continued use of the koi88 platform after an amendment's effective date constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and discontinue use of our platform.
If you have any questions, concerns or complaints regarding how koi88 handles your personal data, we encourage you to contact us directly. We take every privacy-related enquiry seriously and will provide a prompt and detailed response.
Our Data Protection Officer will assess each enquiry and respond within the stipulated timeframe. For more complex issues, we may require additional information to verify your identity before processing the request concerning your personal data.
Now you know how koi88 protects your privacy. Register an account today and enjoy a safe, fair, and responsible online gaming experience — with industry-grade data encryption and 24/7 customer support.